FAQ
Questions? We've got answers.
Everything you need to know about booking, setup and the day of your event. Can't find what you're looking for? We're one message away.
The experience
What's included in the 4-hour package?+
Everything you need for a memorable golf experience:
- 4 hours of premium simulator play
- Delivery, setup and breakdown
- Commercial-grade simulator enclosure
- SkyTrak launch monitor technology
- Adult and kids golf clubs
- Longest Drive and Closest-to-the-Pin contests with a live leaderboard
- A dedicated Experience Specialist on site for your entire event
Do I need to be a golfer?+
Not at all. Our Experience Specialist helps first-timers get set up and choose a club, while experienced golfers enjoy a real challenge. Whether it's your first swing or your thousandth, everyone has fun.
How many guests can play?+
It depends on your event's format and how long each guest plays. Our Experience Specialist keeps players rotating smoothly so everyone gets a turn. Share your expected guest count when you book and we'll recommend the right setup and timing.
Do you offer custom packages?+
Yes. We offer extended hours, multiple-day events, tournaments with live leaderboards, custom games and challenges, full-course play, additional Experience Specialists and travel outside our service area. Request a custom quote and we'll build a package around your event.
Can we play a full course instead of contests?+
Yes. Full-course play is available and works best for smaller groups. Ask about it when you book or request a custom quote.
Will you add more packages?+
Yes. We currently offer two packages with more on the way, and our inventory is updated regularly. Visit our Event Packages page or follow @godriversa for a first look.
Booking & payment
How do I reserve my date?+
Book online through our Event Packages page. A 30% deposit secures your date, and the remaining balance is due before your event.
How far in advance do I need to book?+
We need at least 48 hours' notice, so same-day bookings aren't available. Popular dates fill quickly, so we recommend booking as early as possible.
How much does it cost?+
Our Launch Special is $800 for 4 hours, all-inclusive. Additional hours are $200 per hour. Custom packages are quoted individually.
Can I add more hours?+
Yes. Additional hours are available for $200 per hour.
Will I receive reminders before my event?+
Yes. You'll receive email and text updates, including a payment reminder and an event reminder 48 hours before we arrive.
Setup & logistics
How much space do you need?+
A flat, level 20 × 20 ft area with a 12 ft ceiling and access to standard power.
Can you set up indoors and outdoors?+
Yes. We set up indoors or outdoors on any flat, level surface with access to power. For outdoor events, we recommend a covered area.
How early do you arrive?+
We arrive one hour before your event to set up and take about one hour to break down afterward, so please plan for venue access during those times.
Where do you travel? Is delivery free?+
Delivery is free across the greater San Antonio area, including New Braunfels, Boerne, Schertz, Helotes and Seguin. Planning an event farther out? Contact us for a custom quote.
Policies
What is your cancellation policy?+
Cancel at least 48 hours before your event for a full refund of your deposit. Because we reserve that date and time exclusively for you, deposits for cancellations made within 48 hours are nonrefundable. That said, we understand life happens. If you're facing an emergency, please reach out and we'll do our best to work with you.
What if the weather doesn't cooperate?+
Your safety comes first. If weather becomes unsafe, we'll work with your schedule to find a new date, and your deposit carries over.
Do guests need to sign a waiver?+
Yes. We use a simple group waiver so every player can sign before they play. You'll receive the link with your booking to share with your guests.
Are you insured?+
Yes. Go Driver is fully insured, and we can provide a certificate of insurance upon request.
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Still have questions?
We're happy to help.
Reach out anytime. We typically reply within one business day.